• FAQ

    How do I use Zelle®?

    You can send, request, or receive money with Zelle®.

    To get started Download the Landmark App on your phone.
    Download Landmark Credit Union's Digital Banking App on the App Store Download Landmark Credit Union's Digital Banking App on Google Play

    1. Once you're signed into the Landmark app, tap "More" in the bottom navigation.
    2. Tap "Transfer & Pay" and then "Zelle®."
    3. Enroll your email address or U.S. mobile number.
    4. Then follow one of the below steps...

    To Send Money:
    To send money using Zelle®, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile number), add the amount you'd like to send and an optional note, review, then hit "Send."

    The recipient will receive an email or text message notification via the method they used to enroll with Zelle®. Money is available to your recipient in minutes if they are already enrolled with Zelle®.

    To Request Money:
    To request money using Zelle®, choose "Request", select the individual from whom you'd like to request money, enter the amount you'd like, include an optional note, review and hit "Request".

    If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile number.

    To Accept Money:
    To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®.

    If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Landmark Credit Union account, typically within minutes.

    If someone sent you money with Zelle® and you have not yet enrolled with Zelle®, follow these steps:
    1. Tap the link provided in the payment notification you received via email or text message.
    2. Tap "Landmark Credit Union."
    3. Follow the instructions provided on the page to enroll and receive your payment.
    Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile number to ensure you receive your money.
  • FAQ

    What if I get an error message when I try to enroll an email address or U.S. mobile number?

    Your email address or U.S. mobile number may already be enrolled with Zelle® at another bank or credit union. If you would like to move your email address or U.S. mobile number from the financial institution where you initially enrolled with Zelle®, simply tap "Transfer" when prompted during the Zelle® enrollment process and confirm your desired changes.

    Once you transfer your email address or U.S. mobile number, it will be connected to your account at the financial institution you selected and you can start sending and receiving money with Zelle® right away.

  • FAQ

    Is my information secure?

    Keeping your money and information safe is a top priority for Landmark. When you use Zelle® within our mobile app, your information is protected with the same technology we use to keep your Landmark account safe.
  • FAQ

    Can I use Zelle® internationally? 

    In order to use Zelle®, the sender and recipient's bank or credit union accounts must be based in the U.S.