Phone Banking 

Use our Phone Banking service to check account balances, transfer funds and make loan payments! Using our Phone Banking service allows for easy banking assistance and 24/7 service. Additionally, gain peace of mind knowing your finances are taken care of during your call.
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A woman holding her  mobile phone to her ear and writing down account balances in a notebook while using landmark phone banking.

To Use Phone Banking

Follow the steps below to access your account information over the phone:

  1. Call 262-796-4500 
  2. For Phone Banking press or say 1  
  3. Enter your Social Security Number or Federal ID 
  4. Enter your Personal Identification Number (PIN)

Your PIN & Additional Information 

For security purposes, you will need a Personal Identification Number (PIN)1 to make transfers, account inquiries and other transactions within the Phone Banking system.

To access your account information for the first time, you’ll need to enter your Social Security Number or Federal ID. Your temporary PIN is your date of birth. This date must be entered as a two-digit month and a two-digit year. For example, January 1970, would be entered as 0-1-7-0. You will be immediately required to change it.  
If you can’t remember your PIN or need to change it, please call 262-796-4500, choose option 1 and then option 4 to speak to a member experience representative.  
When keying in dollar amounts, the last two digits are treated as cents. For example, $100 should be keyed as 10000.

You can press * at any time to return to the previous menu. To repeat the current menu, simply press #.
  • Digital Banking

    Learn about Digital Banking and how you can manage your money on the go.
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  • Landmark Advantage

    Learn why so many choose Landmark as their local credit union.
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  • Electronic Service Agreement

    View the electronic funds and disclosure agreement in detail.
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1 - You are responsible for the safekeeping of your PIN provided by the Credit Union and for all transactions by use of the Phone Banking service. You further understand that your PIN is not transferable and you will not disclose it or permit any unauthorized use of it. If your PIN is disclosed to anyone other than a joint owner of your account, you will notify the Credit Union immediately and send written confirmation. You understand that you are responsible for any transactions completed by anyone to whom you have disclosed your PIN.