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FAQ
Can I make an automatic loan payment from an account at another financial institution?
Yes, there are several convenient ways to set up recurring transfers for your Landmark loan payments:
Option 1: Through Digital Banking
Utilize our Loan Payments feature within Digital Banking.- Log into Digital Banking.
- Locate "Transfer & Pay" in the top navigation.
- Select "Transfer & Loan Pay."
- You'll need the routing and account number from your external account to complete the process.
- Please note that the transfer takes 3 full business days to complete.
If you have Bill Pay available with your other financial institution, you can use that service to make payments on your Landmark auto loan. Remember to reference your Landmark member number along with the loan number suffix as the account number.
Mail the payment to:
Landmark Credit Union
P.O. Box 510910
New Berlin, WI 53151-0910
Option 3: At a Branch:
You can visit any of our branch locations to complete the necessary forms for setting up recurring transfers. Simply bring a voided check from the checking account you want to use for payments. The processing time for this setup is approximately 3 to 4 business days.
Feel free to reach out to us if you have any additional questions or need further assistance with the setup process. We're here to help! -
FAQ
How do I cancel a transaction on my credit card?
Once a transaction has been authorized on your card, we are not able to stop the charge from posting to your card. If you had set up a recurring charge on your credit card to pay for a service you wish to cancel, you should contact the company that is making the charge directly and request to cancel it.
In Case of Fraud
If you believe there is fraud on your card, call credit card customer service immediately to notify them of the fraud and have a new card issued. You can find the phone number on the back of your credit card or use the appropriate phone number listed below.
Signature (Cash Back Visa® Only): 855-340-8778
All other cards: 866-952-8199
In Case of Dispute If you were charged incorrectly for an item or service, you should contact the merchant directly to resolve the issue. If the merchant is unwilling or unable to resolve the issue, you can call 866-952-8199 or write a letter of dispute regarding the specific transaction. Your letter should include:- Your name
- The date you are writing
- Your credit card account number
- The date and amount of the transaction
- The name of the merchant that processed the transaction
- Your signature
Cardholder Services
PO Box 183258
Columbus, OH 43218-3258
You must notify us of any error you're disputing within 60 days of the date that the first statement on which the charge appears was sent to you. -
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