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Account Assistance
Hours:
Mon - Wed: 8:30 a.m. to 5:30 p.m.
Thur - Fri: 8:30 a.m. to 7:00 p.m.
Sat: 8:30 a.m. to 12:30 p.m.
Phone: 262-796-4500
To use Phone Banking, call 262-796-4500 and press 1
Fax: (262) 782-3422
Fax (loan related documents): (262) 796-5188
Address:
P.O. Box 510870
New Berlin, WI 53151-0870
Mail To:
Landmark Credit Union
P.O. Box 510910
New Berlin, WI 53151-0910
Overnight mail payments can be sent to:
Landmark Credit Union
555 South Executive Drive
Brookfield, WI 53005
Landmark Card Services
Lost or Stolen Card
(866) 952-8199
(855) 340-8778 (Cash Back Cards only)
Activate Card
(855) 251-1283
Payments
Landmark Credit Union
P.O. Box 2711
Omaha, NE 68103-2711
*Did you know you can pay your credit cards online with Digital Banking?
Credit Card Fraud Disputes
262-796-4500
- Select 3 for Credit or Debit Cards
- Select 1 for Credit Cards
- Select 3 for Credit Card Support
P.O. Box 183258
Columbus, OH 43218-3258
Lost or Stolen Card
(800) 472-3272
You can also report a lost or stolen debit card in the secure message center within your Digital Banking account.
Activate Card
(262) 796-4500
- Select 3 for Credit or Debit Cards
- Select 2 for Debit Cards
- Select 1 for Debit Card Activation
Phone: 844-783-9779
Access details on your rewards through Digital Banking
Member Resources
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Secure Message Center
You can ask account specific questions through our Secure Message Center within Digital Banking. (Just log in and click “Support.”)Login to Digital Banking -
Additional Resources
Access our library of helpful information and important documents.Member Resources -
Make an Appointment
Appointments are available in person, at your local branch or over the phone.Schedule Appointment
Mortgage Services
Mortgage Origination
Phone: 262-780-7133
Mortgage Servicing
Phone: 262-796-4500 x 6608
Email: [email protected]
Fax: 262-796-4525
Landmark Investment Center
Phone: (262) 796-4515
LPL Financial Service Center
Phone: (800) 558-7567
Frequently Asked Questions
Did you move recently or change your name? Check out our FAQs and find the answers you need.
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To update your name on your accounts, please visit any of our branches. You’ll need to provide two forms of identification—one from List A and one from List B:
List A (Proof of Name Change):- Certified marriage certificate
- Certified divorce decree
- Certified court order
- Updated Social Security card with your new name
- Valid, unexpired U.S. passport with your new name
- Valid, unexpired state or military ID or driver’s license with your new name
You may also need to complete new signature cards to finalize the change. If you prefer, you can fax copies of the required documents along with a detailed, signed request. For our fax number, please visit our Contact Us page.
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You can visit any of our branches to complete the documents needed to add or remove a beneficiary from an account. You can schedule a branch appointment for "Specialized Services" to do this, but it isn't required.
If you cannot remember who your current account beneficiary is, contact us. -
There are several options to update your address:
Update Your Address in Digital Banking
- Log in to Digital Banking
- Click "Settings & Support"
- Click "Settings"
- Click "Contact" and then click the pencil icon to update your address
Update Your Address in the Mobile App
- Log in to the mobile app , and tap the "More" icon in the bottom right corner
- Tap "Settings"
- Tap "Contact"
- Tap "Edit address"
- Tap "Save Address"
Visit a Branch
Visit one of our branches to complete a change of information formSend a Fax
Send a signed, written request via fax to our Help Desk at 262-799-4580 .Mail Your Request
Mail a signed written request to:
Landmark Credit Union
Attn: Help Desk
P.O. Box 510870
New Berlin, WI 53151-0870 -
Here are the different ways to find your Landmark account number:
Digital Banking- Log in to Digital Banking
- Click on an account from your dashboard or from "Account Details" under "Accounts" in the navigation
- Once you are in an account, you will see the last four digits of your account number underneath the account name
- Click the eye icon to reveal your full account number
- Log in to the mobile app
- Tap on an account from your dashboard
- Once you are in an account, click the "Show details" button in the upper-right corner
- Tap the eye icon to reveal your full account number
Member Statement (eDocuments or mailed)
Your account numbers are listed on your monthly/quarterly member statements.
Landmark Loan Billing Notice
Your account number is listed on your billing notices.
Your Printed Checks- Refer to the numbers across the bottom of the check
- From left to right, locate the routing number, 275079714
- Your account number will be the next set of digits to the right of the routing number
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Visit any of our branch locations , or contact us for assistance with changing your direct deposit. You can also consult your employer's payroll department to see if they have their own direct deposit change forms.