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Our Role & Your Role

Protect Your Information

Your online security is always our top priority. There are ways we work to keep you and your information secure while you’re accessing your accounts online. We have taken several steps to keep your information safe, but there are things you can do to protect your information as well. Learn about the steps we’ve taken online and different things you can do to prevent identity theft or fraud.

The ways Landmark keeps your information safe.

User ID and Password Requirements

We require strong login credentials to enhance your security. This includes; using alphabetical (case sensitive), numeric and special characters and setting username and password length requirements. This is all to ensure a safe and strong username and password to avoid fraud.

One-time Access Code

We require identity verification in the form of a one-time passcode in order to login from a new computer or device. The one-time passcode is sent via text, phone or email to confirm your identity and protect you from unauthorized login attempts.

Extended Validation SSL Encryption

SSL, or secure socket layer, is technology that protects our website and allows you to enter personal information through a private communication channel that is encrypted with a special code. This allows the data to remain secure during transmission. Since your security is our top priority, we use the most trusted SSL certificate available, an Extended Validation SSL certificate, which provides an extra layer of protection to you by requiring third-party CertificateAuthorities (CA) to follow a strict issuance and management process for certificate approval and delivery.


The Internet requires computers to communicate and pass data or "packets" back and forth. Firewalls analyze these data packets and determine whether they should be allowed through. The firewall essentially creates a "wall" between computers in order to block unwanted or malicious data. Our firewall creates a secure network to ensure a safe and trusted experience on our website.

Detection & Monitoring

Our intrusion detection system monitors our system and network to detect malicious activities or privacy violations in order to stop an intrusion. This allows us to log and report the incidents for continued security and watch for future threats.


Antivirus solutions are designed to prevent, detect and remove malware such as viruses, spyware, adware and other forms of threats. Our solution is updated regularly and ensures prevention and early detection of potential threats to keep your information secure.

Steps you can take to keep your information secure.

Operating System Updates

Make sure to keep your operating system up-to-date by checking for updates regularly. This ensures you have the most updated security patches to keep you protected.

Security Software Updates

When you get notices from software vendors to update your software, do it. Your name and email address may be all it takes for a hacker to slip through a security hole into your system. And, it almost goes without saying, you should be protected by Internet security software, and always keep it up to date. Purchase a reputable brand of Anti-Virus and be aware of fake anti-virus, offered for “free.”

Up-to-date Certified Browser

Similar to updating your operating system and security software, your browsers need to be updated as well. Most common browsers will automatically prompt you when updates are needed. Be sure to update regularly to avoid security threats. See our Help page for a list of supported and certified browsers or to test your browser compatibility.

Safe Online Habits

Remember to be selective about where you surf. Never choose "Remember My Password" for Digital Banking or transactional sites such as online shopping. Whenever possible, work on a computer you trust instead of a public computer. Avoid clicking on ads. Beware of "shoulder surfing," which is when people in public places look over your shoulder to obtain sensitive information.

Secure Usernames and Passwords

Usernames and passwords should always be strong and secure meaning they are not easily identified by anyone other than you. The best password is an undetectable one. Never use birth dates, first names, pet names, addresses, phone numbers or Social Security numbers. Use a combination of letters, numbers and symbols. Be sure to change your passwords regularly. Don’t write down your passwords and try not to use the same password for every online service you use.

Proper Logoff

Always sign off or logout from your Digital Banking session or any other website that you’ve logged into using a user ID and password. When a computer is not in use, it should be shut down or disconnected from the Internet. If you are not using your computer, lock it to avoid unauthorized user access.

Risk Mitigation

It is recommended that businesses conduct a periodic fraud risk assessment and controls evaluation.

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