Password Protect Your Device
Your phone should have a password protection option available that requires a password to access any information on the phone. This can be in the form of a true pattern unlock (where you create a pattern between dots to connect) or an alphanumeric PIN to unlock the device. This makes it much more difficult for unauthorized access to your information if lost or stolen. Check your device manual or provider for more information.
Delete Text Messages
Whether you use text banking or not, you should regularly delete text messages that contain sensitive information. Some phones allow you to activate a setting to automatically delete text messages after a certain period of time. Check your device manual or provider for more information.
Review Your Bill Review your data plan or phone bill every month for fraudulent data charges or suspicious activity. If you suspect any fraudulent charges, contact your service provider immediately.
Mobile Hotspots provide internet access in locations all over. Avoid using online banking or financial transactions with these unsecured networks. Also be aware of others around you who may be "shoulder-surfing".
Avoid Clicking Links
Same as you would on a personal computer, avoid clicking links to unknown sources. If you are uncertain, do not take the chance.
Some providers or manufacturers offer tracking services in the event your device is stolen or lost, which could include the ability to remotely delete stored information on the device. Check your device manual or provider for more information.
Auto Sleep or Screen Timeout
Many devices have an Auto Sleep or Screen Timeout option which forces the device to become locked after a set period of time. This helps ensure the your device becomes locked when not in use. Check your device manual or provider for more information.
Always Log Off
When you finish using mobile banking or any application or site with sensitive information, always log off. This reduces the risk of unauthorized access.
Keep Sensitive Information Private
Never send personal information over text messages or email. This includes, but is not limited to, usernames, passwords, dates of birth, Social Security numbers, account numbers or membership numbers.
Similar to your computer, your mobile device needs to be up-to-date. Regularly check and update the operating system and apps to ensure security. Check your device manual or provider for more information.
Use Trusted Apps and Sites
Only access apps and sites that are reputable and well-known. This is especially important for financial apps and sites. Always check to make sure you are using the official app or website of your known financial institution. If you are unsure, call or email to confirm.
If you plan to donate or recycle your mobile device, ask your service provider about the Factory Reset Option on your phone to remove all personal data. Double check the device to ensure the information has been removed prior to disposal. Check your device manual or provider for more information.