Results for "how do I order a replacement card"

  • FAQ

    Do I receive a confirmation that my transfer is complete? How soon after will my transaction post?

    You will receive an online confirmation that the transfer is complete, along with a Reference Number, after you select the "Confirm Transfer" button. We use real-time account access, and therefore as soon as you confirm the transaction, it will process. Internal transfers, excluding credit card and mortgage payments, are immediate. Mortgage and credit card accounts, which will not reflect a transfer until the next business day because payments are only processed overnight for these two types of accounts. External transfers may take up to three days to post. We recommend visiting the Account Summary or History page to verify the transfer has taken place.
  • FAQ

    Is it possible to do a "chargeback" with my Landmark debit card like it is with a credit card? I have an unauthorized charge that the company refuses to remove.

    Please contact us and speak with a representative about your situation. After verifying your identity and account information, the representative provide you with the paperwork to dispute the charge.
  • FAQ

    How can I close my Visa® credit card account?

    To close your Visa account, please send a signed, written request to:

    Landmark Credit Union
    Attn: Credit Card Department
    P.O. Box 510870
    New Berlin, WI 53151-510870

    If you have additional questions, please contact us. Please note, you will still be responsible for paying any outstanding balances.
  • FAQ

    Who do I call for a lost or stolen credit card?

    If your card has been lost or stolen, please contact credit card customer service immediately at 866-952-8199 or 855-340-8778 for Cash Back Credit Cards only. You can report that the card is no longer in your possession and request a new card. Misplaced your card? Utilize Card Management via Digital Banking to lock your debit or credit card when misplaced or stolen, set spending limits or even set location preferences.

    Misplace your card? Use Card Management in Digital Banking or our mobile app to lock your card.

     
    Card Management Instructions in Digital Banking
    • Log in to Digital Banking
    • Locate “Card Management” on the navigation menu
    • Click on “Manage Cards”
    Card Management Instructions in Mobile App
    • Log into the Landmark app from your phone.
    • Tap “Manage Cards” on the bottom navigation menu.
  • FAQ

    Who do I contact regarding my credit card if I'm traveling out of the country?

    We recommend you contact us at 262-796-4500 prior to your departure to alert them of your travel plans. If you are already out of the country and have run into issues, please call: Signature (Cash Back Visa® Only): 301-945-9975 Non-signature: 301-945-9967