If your card has been lost or stolen, please contact credit card customer service immediately at 866-952-8199 or 855-340-8778 for Cash Back Credit Cards only. You can report that the card is no longer in your possession and request a new card. Misplaced your card? Utilize Card Management via Digital Banking to lock your debit or credit card when misplaced or stolen, set spending limits or even set location preferences.

Misplace your card? Use Card Management in Digital Banking or our mobile app to lock your card.

 

Card Management Instructions in Digital Banking

• Log in to Digital Banking
• Locate “Card Management” on the navigation menu
• Click on “Manage Cards”

Card Management Instructions in Mobile App

• Log into the Landmark app from your phone.
• Tap “Manage Cards” on the bottom navigation menu.

If there is an award you want, and you do not have enough points to complete the redemption, you will have the ability at checkout to use a payment card for the amount that exceeds your current available points. This option will be available for most merchandise and travel redemptions. The use of a payment card will not be available when you select to redeem the points for statement credit or direct deposit to a Landmark account.

A Bill Pay check can be stopped, in some cases, if it has not yet been deposited and paid. Contact us for assistance in stopping a bill pay you do not want us to pay.

Our regular stop payment fee will apply.

Please note that we can only place stop payments on Bill Pay items which are sent as paper checks. We cannot place stop payments on Bill Pay items which are sent to the payee through electronic (ACH) deposit.

With our improved fraud detection from Landmark and Visa, you no longer have to call when you're traveling within the United States. However, when traveling out of state we'll continue to monitor your account for suspicious activity. We still recommend that you notify us when you're traveling out of the country with your Landmark debit or credit card. Please contact us.