Digital Banking

• Log in to Digital Banking
• Hover over "Card Management" in the top navigation
• Click on "Card Rewards"

Mobile App

• Log in to your mobile app
• Tap the "More" icon on the bottom right navigation
• Expand the "Card Management" menu
• Tap "Card Rewards"

You can also call Landmark Rewards, powered by ScoreCard Rewards, at 844-783-9779.

HELOCs operate on a monthly billing cycle, similar to a credit card. The minimum payment is calculated at the beginning of each cycle, and that payment is due before the next cycle begins.

For example, let's say your due date is the first of the month, and we are in the month of March. The payment amount is calculated at the end of the business day on March 1, and that payment must be paid in full before the end of business day on April 1. At the end of the day on April 1, a new payment amount is calculated and that payment must be paid in full before the end of business day on May 1, and so on.

If a payment is not made on time, any unpaid amounts from the previous cycle are added to the current cycle's minimum payment amount. There are multiple ways to find out your payment amount and due date. You will receive a billing notice every month stating the minimum payment amount and when it is due. This will be mailed to you unless you are enrolled in eDocuments. The amount due and next due date can also be verified by viewing your account online through Digital Banking or by contacting us.

Once a transaction has been authorized on your card, we are not able to stop the charge from posting to your card. If you had set up a recurring charge on your credit card to pay for a service you wish to cancel, you should contact the company that is making the charge directly and request to cancel it.

In Case of Fraud
If you believe there is fraud on your card, call credit card customer service immediately to notify them of the fraud and have a new card issued. You can find the phone number on the back of your credit card or use the appropriate phone number listed below.

Signature (Cash Back Visa® Only): 855-340-8778
All other cards: 866-952-8199

In Case of Dispute If you were charged incorrectly for an item or service, you should contact the merchant directly to resolve the issue. If the merchant is unwilling or unable to resolve the issue, you can call 866-952-8199 or write a letter of dispute regarding the specific transaction. Your letter should include:

• Your name
• The date you are writing
• Your credit card account number
• The date and amount of the transaction
• The name of the merchant that processed the transaction
• Your signature

Mail your letter to the following address:
Cardholder Services
PO Box 183258
Columbus, OH 43218-3258

You must notify us of any error you're disputing within 60 days of the date that the first statement on which the charge appears was sent to you.

One of the easiest ways you can make a credit card payment is through Digital Banking or our mobile app.

Option 1: Through Digital Banking

• Log into Digital Banking.
• Locate the "Move Money" tab from the main navigation and select "Make a Transfer."
• Enter the amount to be transferred, choose a from and to account, click "Transfer Funds" and finally "Confirm Transfer."

Option 2: Through the Mobile App

• Log into the Landmark app on your phone.
• Tap "Make a transfer" in the bottom navigation.
• To make a one-time payment, choose a from and to account, enter the amount you want to transfer, tap "Transfer" and finally tap "Confirm Transfer."

To set up a recurring payment, tap the "schedule" toggle at the top and then "schedule a transfer." Then you will be able to choose a from and to account, enter the amount you want to transfer, set up the frequency of payment, tap "transfer" and finally tap "confirm transfer."

Make a credit card payment with funds from another financial institution.

Option 1: Through Digital Banking

• Log into Digital Banking.
• Click the name of your credit card account.
• Click the "Pay your bill now" link.
• It will then prompt you to add your financial institution's account information.

Option 2: Through the Mobile App

• Log into the Landmark app on your phone.
• Click the name of your credit card account.
• Click the "Pay your bill now" link.
• It will then prompt you to add your financial institution's account information.

 
Other Payment Options
Branch
You can pay in person at a branch lobby or drive-thru.

Phone Use
Phone Banking to easily make loan payments from your phone.

Mail
You can mail your payment to:
Landmark Credit Union
P.O. Box 2711
Omaha, NE 68103-2711

You can also set up a recurring payment by filling out the Automatic Credit Card Payment Request form and mailing it to the address listed above.