Results for "how do I order a replacement card"

  • FAQ

    How can I close my Visa® credit card account?

    To close your Visa account, please send a signed, written request to:

    Landmark Credit Union
    Attn: Credit Card Department
    P.O. Box 510870
    New Berlin, WI 53151-510870

    If you have additional questions, please contact us. Please note, you will still be responsible for paying any outstanding balances.
  • FAQ

    Who do I call for a lost or stolen credit card?

    If your card has been lost or stolen, please contact credit card customer service immediately at 866-952-8199 or 855-340-8778 for Cash Back Credit Cards only. You can report that the card is no longer in your possession and request a new card. Misplaced your card? Utilize Card Management via Digital Banking to lock your debit or credit card when misplaced or stolen, set spending limits or even set location preferences.

    Misplace your card? Use Card Management in Digital Banking or our mobile app to lock your card.

     
    Card Management Instructions in Digital Banking
    • Log in to Digital Banking
    • Locate “Card Management” on the navigation menu
    • Click on “Manage Cards”
    Card Management Instructions in Mobile App
    • Log in to mobile app
    • Locate “More” on the bottom navigation menu
    • Tap “Card Management”
    • Tap “Manage Cards”
  • FAQ

    Is it possible to do a "chargeback" with my Landmark debit card like it is with a credit card? I have an unauthorized charge that the company refuses to remove.

    Please contact us and speak with a representative about your situation. After verifying your identity and account information, the representative provide you with the paperwork to dispute the charge.
  • FAQ

    How can I activate my debit card?

    There are four ways to activate your Landmark debit card. Choose the option below and follow the steps that work best for you.

    Option 1: Through Card Management in Digital Banking
    • Log into Digital Banking.
    • Locate "Card Management" in the top navigation.
    • Select "Manage Cards."
    • Select "Activate Card."
    • Enter the card expiration date and security code.
    • Select "Activate."
    Option 2: Through Card Management in the Mobile App
    • Log into the Landmark app on your phone.
    • Tap "More" in the bottom navigation.
    • Tap "Card Management."
    • Tap "Manage Cards."
    • Tap "Activate Card."
    • Enter the card expiration date and security code.
    • Tap "Activate."
    Note: ATM cards are not able to be activated under Card Management in Digital Banking.

    Option 3: Call the 800 Number on the Sticker Attached to the Physical Card

    Option 4: By Phone During Business Hours
    • Call 262-796-4500.
    • Select 3 for credit cards, ATM cards or debit cards.
    • Select 2 for debit or ATM cards.
    • Select 1 to activate your debit card or ATM Card or reset your PIN.
  • FAQ

    Who do I contact regarding my credit card if I'm traveling out of the country?

    We recommend you contact us at 262-796-4500 prior to your departure to alert them of your travel plans. If you are already out of the country and have run into issues, please call: Signature (Cash Back Visa® Only): 301-945-9975 Non-signature: 301-945-9967