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FAQ
When does a deposit post when using a night drop box?
Night deposits will post the following business day. Please be aware that scheduled withdrawals may be posted prior to night deposits. Our night drop box is processed once per day and is checked at 8:30 a.m. -
FAQ
How do I send or receive wire transfers?
Send Domestic Wire Transfer
You can send a wire transfer, within the United States, by visiting any branch location. We recommend scheduling an appointment online beforehand (select Specialized Services). Any domestic wires done after 4:45 p.m. may not be processed until the following business day. Transfers will take up to two to four hours to get to the recipient, and a fee of $20.00 will be charged to you, the member.
You will need to provide the following recipient information:- Amount
- Beneficiary Name
- Beneficiary Account Number
- Beneficiary Street Address (P.O. Box is not a valid address)
- Financial Institution Name
- Financial Institution Address
- Financial Institution Routing Number
- Reason for the wire transfer
Send a Foreign Wire Transfer
If you are sending a wire transfer outside of the United States, you will need to schedule a branch appointment (select Specialized Services) for a time Monday-Friday. The member must remain present until exchange information is received and disclosures are signed. All foreign wires must be completed by 3:00 p.m. Transfers will take 5-7 business days to be received by the recipient, and a fee of $75.00 is charged to you, the member.
You will need to provide the following recipient information:- Amount -Beneficiary Name
- Beneficiary Account Number
- Beneficiary Street Address (P.O. Box is not a valid address)
- Financial Institution Name
- Financial Institution Address
- Financial Institution SWIFT code
- IBSN (Europe & Costa Rica), CLABE (Mexico), Transit and Sort code (Canada)
- Reason for the wire transfer
Receive a Wire Transfer to Landmark Account
To have funds transferred to your Landmark account (Note: there is a $10 fee for this service), the company sending the wire transfer will require the following information:- To: Landmark Credit Union ABA: 275079714
- Financial Institution Address: 555 S Executive Dr. Brookfield, WI 53005
- ABA Number: 275079714
- Beneficiary name
- Beneficiary account number (Please specify Savings, Checking, etc.)
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FAQ
How do I change my address with Landmark?
There are several options to update your address:Update Your Address in Digital Banking
- Log in to Digital Banking
- Click "Settings & Support"
- Click "Settings"
- Click "Contact" and then click the pencil icon to update your address
Update Your Address in the Mobile App
- Log in to the mobile app , and tap the "More" icon in the bottom right corner
- Tap "Settings"
- Tap "Contact"
- Tap "Edit address"
- Tap "Save Address"
Visit a Branch
Visit one of our branches to complete a change of information formSend a Fax
Send a signed, written request via fax to our Help Desk at 262-799-4580 .Mail Your Request
Mail a signed written request to:
Landmark Credit Union
Attn: Help Desk
P.O. Box 510870
New Berlin, WI 53151-0870 -
FAQ
Why is the "Balance" amount different from the "Available Balance?"
Your checking account has two kinds of balances: the "current" balance (also called the "actual" balance) and the "available" balance. Your current balance is the full amount of all deposits to your account, even though some portion of a deposit may not be available to you or may be pending receipt of funds from a third party, less payment transactions that have "posted" to your account. It does not, however, include preauthorized commitments to pay merchants that are pending settlement (i.e., have not yet been paid or posted to your account), nor all or portions of checks or other deposits that have not yet posted. Thus, while the term "current" may sound as though the amount you see is an up-to-date display of what is in your account that you can spend, that is not always the case. For example, if you have a $50 current balance, but you just wrote a check for $40, then your current balance is $50 but it does not reflect the pending $40 check transaction. At that point, you actually have $50 in your current balance, but you have already spent $40. Your available balance is the amount of money in your account that is immediately available for use. It is the current balance less holds placed on deposits and less debit card payment commitments that the Credit Union has authorized but that have not yet posted to your account. For example, assume you have a current balance of $50 and an available balance of $50. If you were to swipe your debit card at a merchant to buy groceries for $20, then that merchant could ask us to authorize the payment. In that case, we are obligated to pay the merchant, even if your balances are negative at the time the debit card payment is presented to us by the merchant, so we will reduce your available balance by the amount of the "pre-authorization commitment," which is $20. Your current balance would still be $50 because this transaction has not yet posted, but your available balance would be $30 because you have a commitment to pay the merchant $20. When the merchant submits its bill for payment (which could be several days later), your current balance will be reduced by the amount of the posted transaction (in this example, $20) and both your current and available balance will be $30. For specific information regarding your account, please contact us. -
FAQ
How can I sign up for automatic payments?
There are several ways you can set up automatic payments:- Use your Digital Banking account to set up transfers to and from your Landmark accounts/loans or sign up for Bill Pay to pay your creditors from your Landmark Checking Account.
- Print and complete the ACH Authorization form.
- Visit any one of our branches to complete forms
- Contact Us and we mail the forms to you.