Once a transaction has been authorized on your card, we are not able to stop the charge from posting to your card. If you had set up a recurring charge on your credit card to pay for a service you wish to cancel, you should contact the company that is making the charge directly and request to cancel it.

In Case of Fraud
If you believe there is fraud on your card, call credit card customer service immediately to notify them of the fraud and have a new card issued. You can find the phone number on the back of your credit card or use the appropriate phone number listed below.

Signature (Cash Back Visa® Only): 855-340-8778
All other cards: 866-952-8199

In Case of Dispute If you were charged incorrectly for an item or service, you should contact the merchant directly to resolve the issue. If the merchant is unwilling or unable to resolve the issue, you can call 866-952-8199 or write a letter of dispute regarding the specific transaction. Your letter should include:

• Your name
• The date you are writing
• Your credit card account number
• The date and amount of the transaction
• The name of the merchant that processed the transaction
• Your signature

Mail your letter to the following address:
Cardholder Services
PO Box 183258
Columbus, OH 43218-3258

You must notify us of any error you're disputing within 60 days of the date that the first statement on which the charge appears was sent to you.

There are multiple ways you can pay off your loan. Choose the one that suits you best:

1. Digital Banking & Mobile App For fixed-term consumer loans (excludes: HELOC, home equity loans, lines of credit, mortgage and business loans) you can use the "loan pay" option within Digital Banking or the mobile app. Payoffs must be made during Landmark business days.

Digital Banking

• Log into Digital Banking
• Navigate to the "Move Money" tab. Then click "Loan Pay" from the dropdown menu.
• Click "Get Started." When prompted, enter your external account information to begin. You will need the correct routing and account number from the other financial institution to complete this process.

Mobile App

• Log into the Mobile App.
• Tap "More" in the bottom navigation.
• Tap "Loan Pay." -Click "Get Started" and enter your external account information to begin. You will need the correct routing and account number from the other financial institution to complete this process.

2. Mail
Send your loan payoff check to:
Landmark Credit Union
P.O. Box 510910
New Berlin, WI 53151-0910

3. Overnight mail
Landmark Credit Union
555 South Executive Drive
Brookfield, WI 53005

4. Wire Funds
You can also send a wire transfer to your Landmark loan account. Please note that there is a $10 fee for this service. The other financial institution sending the wire transfer will require the following information:

• To: Landmark Credit Union
• ABA: 275079714
• Financial Institution Address:
  • 555 South Executive Drive
  • Brookfield, WI 53005
• Beneficiary name
• Beneficiary Account Number (Specify loan type)

4. Visit a Branch
Visit any Landmark branch to make your loan payoff today.

5. Call Us
If your loan payoff is less than $20,000, you can contact us to make the payment over the phone.

Choose the option that's most convenient for you.

One of the easiest ways you can make a credit card payment is through Digital Banking or our mobile app.

Option 1: Through Digital Banking

• Log into Digital Banking.
• Locate the "Move Money" tab from the main navigation and select "Make a Transfer."
• Enter the amount to be transferred, choose a from and to account, click "Transfer Funds" and finally "Confirm Transfer."

Option 2: Through the Mobile App

• Log into the Landmark app on your phone.
• Tap "Make a transfer" in the bottom navigation.
• To make a one-time payment, choose a from and to account, enter the amount you want to transfer, tap "Transfer" and finally tap "Confirm Transfer."

To set up a recurring payment, tap the "schedule" toggle at the top and then "schedule a transfer." Then you will be able to choose a from and to account, enter the amount you want to transfer, set up the frequency of payment, tap "transfer" and finally tap "confirm transfer."

Make a credit card payment with funds from another financial institution.

Option 1: Through Digital Banking

• Log into Digital Banking.
• Click the name of your credit card account.
• Click the "Pay your bill now" link.
• It will then prompt you to add your financial institution's account information.

Option 2: Through the Mobile App

• Log into the Landmark app on your phone.
• Click the name of your credit card account.
• Click the "Pay your bill now" link.
• It will then prompt you to add your financial institution's account information.

 
Other Payment Options
Branch
You can pay in person at a branch lobby or drive-thru.

Phone Use
Phone Banking to easily make loan payments from your phone.

Mail
You can mail your payment to:
Landmark Credit Union
P.O. Box 2711
Omaha, NE 68103-2711

You can also set up a recurring payment by filling out the Automatic Credit Card Payment Request form and mailing it to the address listed above.