Results for "account number"

  • FAQ

    Do I receive a confirmation that my transfer is complete? How soon after will my transaction post?

    You will receive an online confirmation that the transfer is complete, along with a Reference Number, after you select the "Confirm Transfer" button. We use real-time account access, and therefore as soon as you confirm the transaction, it will process. Internal transfers, excluding credit card and mortgage payments, are immediate. Mortgage and credit card accounts, which will not reflect a transfer until the next business day because payments are only processed overnight for these two types of accounts. External transfers may take up to three days to post. We recommend visiting the Account Summary or History page to verify the transfer has taken place.
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    Business Savings Account

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    Health Savings Accounts

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    Overdraft Opt-In

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  • FAQ

    How do I cancel a transaction on my credit card?

    Once a transaction has been authorized on your card, we are not able to stop the charge from posting to your card. If you had set up a recurring charge on your credit card to pay for a service you wish to cancel, you should contact the company that is making the charge directly and request to cancel it.

    In Case of Fraud
    If you believe there is fraud on your card, call credit card customer service immediately to notify them of the fraud and have a new card issued. You can find the phone number on the back of your credit card or use the appropriate phone number listed below.

    Signature (Cash Back Visa® Only): 855-340-8778
    All other cards: 866-952-8199

    In Case of Dispute If you were charged incorrectly for an item or service, you should contact the merchant directly to resolve the issue. If the merchant is unwilling or unable to resolve the issue, you can call 866-952-8199 or write a letter of dispute regarding the specific transaction. Your letter should include:
    • Your name
    • The date you are writing
    • Your credit card account number
    • The date and amount of the transaction
    • The name of the merchant that processed the transaction
    • Your signature

    Mail your letter to the following address:
    Cardholder Services
    PO Box 183258
    Columbus, OH 43218-3258

    You must notify us of any error you're disputing within 60 days of the date that the first statement on which the charge appears was sent to you.