Absolutely! It is important to us to provide choices for all our members. Although there will be self-service options for those who are comfortable using that technology, members who prefer traditional support have that option. Associates will be available and ready to help during operating hours.
Instead of using tubes to send information back and forth from the member to the branch, our drive-thru will feature three new TYME® Advanced ATM machines with video teller and optional live teller assistance. These video tellers allow members to complete routine transactions and operate much like a traditional ATM.
If assistance is needed or if you prefer operating in the traditional manner you only need to tap a button to connect to a live teller. At that point they will provide on-the-spot help ensuring you have the support you need through any transaction.
We are always striving to make banking easier and more efficient for our members. Some members prefer a hands-on approach and completing transactions on their own and we wanted to provide that opportunity at this new branch.
However, for those who feel more comfortable with full-service support, they will have it available to them. It is really the best of both worlds. With the self-service option available, our associates can spend more time with members who prefer full-service assistance.
In addition to the to the new building design, other new features include a self-serve coin counting machine and an automated safe deposit box system. Just like the other technology changes, associates will be on hand during operating hours to provide assistance for any member that needs it.
We anticipate the opening of the new Oconomowoc branch to be in the spring of 2024.
Not at all! These changes are being made as improvements for your banking experience. All your account information will stay current, and you can continue to interact with Landmark normally. As always, talk with an associate within the branch if you have any additional questions.