We take the security of our members' accounts very seriously. To protect our members from fraud and other forms of identity theft, we require picture identification to process transactions.

To update your name on your accounts, please visit any of our branches. You’ll need to provide two forms of identification—one from List A and one from List B:

List A (Proof of Name Change):

1. Certified marriage certificate
2. Certified divorce decree
3. Certified court order
4. Updated Social Security card with your new name

List B (Current Identification):

1. Valid, unexpired U.S. passport with your new name
2. Valid, unexpired state or military ID or driver’s license with your new name

You may also need to complete new signature cards to finalize the change. If you prefer, you can fax copies of the required documents along with a detailed, signed request. For our fax number, please visit our Contact Us page.

An account is considered inactive if, for at least one calendar year (i) no transactions are conducted through the account, excluding posting of dividends; (ii) at least one owner is over the age of 21; (iii) there are no open loans or other relationships with us; and, (iv) the combined balance in all the accounts under your membership is less than $100. A $5.00 monthly fee is assessed on inactive accounts.

If you are looking to close an inactive account, please visit a branch or schedule an appointment for "Specialized Services".

You can temporarily update your address a couple different ways. Here's how:

Option 1: Through Digital Banking

• Log into Digital Banking.
• Select your profile image in the upper-right corner.
• Select "Settings."
• Select "Contact."
• Select the pencil icon next to your address, update it, and select "Save Changes."

Option 2: Through the Mobile App

• Log into the Landmark app on your phone.
• Tap your profile image in the upper-right corner.
• Tap "Settings."
• Tap "Contact."
• Tap your address, update it and tap "Save Address."

Option 3: At a Branch
You can complete a change of address request at any branch.

Night deposits will post the following business day. Please be aware that scheduled withdrawals may be posted prior to night deposits. Our night drop box is processed once per day and is checked at 8:30 a.m.