Results for "how do I order a replacement card"

  • FAQ

    How do I check my credit card balance?

    You can access your credit card information and make payments online by logging into Digital Banking, and clicking on your credit card account from your dashboard.

    During regular business hours you can call our Credit Card Department at 262-796-4500, ext. 6609.

    Outside of regular business hours, call 866-952-8199 or for Signature credit cards, call the phone number found on the back of your credit card.
  • FAQ

    How do I change from VIP Checking to Rewards Checking?

    Simply contact us for assistance or stop in to any of our branches to complete the necessary documentation. We also offer a Rewards Visa Credit Card. You'll earn 1 point for every dollar in purchases and can combine these points with those you earn on your Rewards Checking debit card!
  • FAQ

    When do I get a new card? / Do I need a new card?

    No need to request a new card! Your card will work through the expiration date printed.
  • FAQ

    How long does it take to receive checks once you've placed your order? 

    Typically, checks take around 7-10 business days to arrive after placing your order. Most check products have trackable shipping, allowing you to monitor your order. If your order doesn’t arrive within this timeframe or if you encounter any tracking issues, please don't hesitate to contact us
    Deluxe
  • FAQ

    How can I change my name on my accounts?

    To update your name on your accounts, please visit any of our branches. You’ll need to provide two forms of identification—one from List A and one from List B:

    List A (Proof of Name Change):
    1. Certified marriage certificate
    2. Certified divorce decree
    3. Certified court order
    4. Updated Social Security card with your new name
    List B (Current Identification):
    1. Valid, unexpired U.S. passport with your new name
    2. Valid, unexpired state or military ID or driver’s license with your new name

    You may also need to complete new signature cards to finalize the change. If you prefer, you can fax copies of the required documents along with a detailed, signed request. For our fax number, please visit our Contact Us page.