• FAQ

    What if I get an error message when I try to enroll an email address or U.S. mobile number?

    Your email address or U.S. mobile number may already be enrolled with Zelle® at another bank or credit union. If you would like to move your email address or U.S. mobile number from the financial institution where you initially enrolled with Zelle®, simply click 'Transfer' when prompted during the Zelle® enrollment process and confirm your desired changes.

    Once you transfer your email address or U.S. mobile number, it will be connected to your account at the financial institution you selected and you can start sending and receiving money with Zelle® right away.

  • FAQ

    Is my information secure?

    Keeping your money and information safe is a top priority for Landmark Credit Union. When you use Zelle® within our mobile app, your information is protected with the same technology we use to keep your Landmark Credit Union account safe.
  • FAQ

    Who can I send money to with Zelle®

    Zelle®is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor1.

    Since money is sent directly from your Landmark Credit Union account to another person's bank account within minutes1, Zelle® should only be used to send money to friends, family and others you trust.

    If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don't know is high risk).

    Neither Landmark Credit Union nor Zelle® offers purchase protection for authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.  As a result, you should only send money to people and small businesses you trust.  Also, always ensure that you’ve used the correct email address or U.S. mobile number when sending money.
  • FAQ

    Can I pay a small business with Zelle®

    Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Landmark Credit Union mobile app using just their email address or U.S. mobile number.

    Neither Landmark Credit Union nor Zelle® offers purchase protection for authorized payments made with Zelle® - for example, if you do not receive the item you paid for or the item is not as described or as you expected. As a result, you should only send money to people and small businesses you trust. Also, always ensure that you've used the correct email address or U.S. mobile number when sending money. 
     

  • FAQ

    Can I use Zelle® internationally? 

    In order to use Zelle®, the sender and recipient's bank or credit union accounts must be based in the U.S.