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FAQ
Business Services
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FAQ
How do I use Zelle®?
You can send, request, or receive money with Zelle®.
To get started Download the Landmark App on your phone.

- Once you're signed into the Landmark app,
- Tap "Move Money" in the bottom navigation.
- Tap "Zelle®."
- Enroll your email address or U.S. mobile number.
- Then follow one of the below steps...
To Send Money:
To Accept Money:
To send money using Zelle®, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile number), add the amount you'd like to send and an optional note, review, then hit "Send."
The recipient will receive an email or text message notification via the method they used to enroll with Zelle®. Money is available to your recipient in minutes if they are already enrolled with Zelle®.
To Request Money:
To request money using Zelle®, choose "Request", select the individual from whom you'd like to request money, enter the amount you'd like, include an optional note, review and hit "Request".
If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile number.
To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®.
If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Landmark Credit Union account, typically within minutes.
If someone sent you money with Zelle® and you have not yet enrolled with Zelle®, follow these steps:- Tap the link provided in the payment notification you received via email or text message.
- Tap "Landmark Credit Union."
- Follow the instructions provided on the page to enroll and receive your payment.
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FAQ
What if I get an error message when I try to enroll an email address or U.S. mobile number?
Your email address or U.S. mobile number may already be enrolled with Zelle® at another bank or credit union. If you would like to move your email address or U.S. mobile number from the financial institution where you initially enrolled with Zelle®, simply tap "Transfer" when prompted during the Zelle® enrollment process and confirm your desired changes.
Once you transfer your email address or U.S. mobile number, it will be connected to your account at the financial institution you selected and you can start sending and receiving money with Zelle® right away.
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FAQ
Is my information secure?
Keeping your money and information safe is a top priority for Landmark. When you use Zelle® within our mobile app, your information is protected with the same technology we use to keep your Landmark account safe. -
FAQ
Who can I send money to with Zelle®?
Zelle®is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor.
Since money is sent directly from your Landmark Credit Union account to another person's bank account within minutes, Zelle® should only be used to send money to friends, family and others you trust.
If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don't know is high risk).