No, Zelle® payments cannot be reversed.

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact us for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with Zelle® through their bank or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately contact us to determine what options are available.

Send Domestic Wire Transfer
You can send a wire transfer, within the United States, by visiting any branch location. We recommend scheduling an appointment online beforehand (select Specialized Services). Any domestic wires done after 4:45 p.m. may not be processed until the following business day. Transfers will take up to two to four hours to get to the recipient, and a fee of $20.00 will be charged to you, the member.

You will need to provide the following recipient information:

• Amount
• Beneficiary Name
• Beneficiary Account Number
• Beneficiary Street Address (P.O. Box is not a valid address)
• Financial Institution Name
• Financial Institution Address
• Financial Institution Routing Number
• Reason for the wire transfer

Please make sure the beneficiary has contacted their financial institution ahead of time to get their correct wiring instructions. Note that some financial institutions do not receive wires directly and require the use of a correspondent financial institution.

Send a Foreign Wire Transfer
If you are sending a wire transfer outside of the United States, you will need to schedule a branch appointment (select Specialized Services) for a time Monday-Friday. The member must remain present until exchange information is received and disclosures are signed. All foreign wires must be completed by 3:00 p.m. Transfers will take 5-7 business days to be received by the recipient, and a fee of $75.00 is charged to you, the member.

You will need to provide the following recipient information:

• Amount -Beneficiary Name
• Beneficiary Account Number
• Beneficiary Street Address (P.O. Box is not a valid address)
• Financial Institution Name
• Financial Institution Address
• Financial Institution SWIFT code
• IBAN (Europe & Costa Rica), CLABE (Mexico), Transit and Sort code (Canada)
• Reason for the wire transfer

Please make sure the beneficiary has contacted their financial institution ahead of time to get their correct wiring instructions.

Receive a Wire Transfer to Landmark Account
To have funds transferred to your Landmark account (Note: there is a $10 fee for this service), the company sending the wire transfer will require the following information:

• To: Landmark Credit Union ABA: 275079714
• Financial Institution Address: 555 S Executive Dr. Brookfield, WI 53005
• ABA Number: 275079714
• Beneficiary name
• Beneficiary account number (Please specify Savings, Checking, etc.)

You do not need your account number to apply for a loan. You can apply online, at any of our branches, or contact us.

You can find your points balance in the following ways:

• Log in to Digital Banking, hover over "Card Management" in the top navigation and click "Card Rewards"
• Log in to your account at the Landmark Rewards website
• Call Landmark Rewards, powered by ScoreCard Rewards, at 844-783-9779 to verify your balance