• FAQ

    What is the cost for copies of check and account statements?

    For your convenience, check copies can be obtained through Digital Banking as far back as six months without a charge. If you have enrolled in eDocuments, you have access to account statement copies for free. Copies can also be obtained at the rate listed on our Fee Schedule if you do not have eDocuments. Please contact us for assistance with obtaining the items you need.
  • FAQ

    When are direct deposits posted to my account?

    Direct deposits are posted to your account when we receive the deposit from the initiating company. The initiating company tells us when the funds can be placed into the account, so a deposit can be immediate or can show as pending for 1-2 days before it is released into the account. If you have specific questions about your deposit, please contact us.
  • FAQ

    If I signed up for eDocuments, will I still receive paper copies of my tax statements?

    Yes, our members who have eDocuments will receive tax forms in both electronic and paper form.
  • FAQ

    Which branches have night drop boxes?

    We offer night drop box at the following locations:
    • Beaver Dam
    • Brookfield East
    • Brookfield West
    • Burlington
    • Cudahy
    • Fall River
    • Franklin
    • Germantown
    • Glendale
    • Grafton
    • Greenfield
    • Hartford
    • Hartland
    • Hubertus
    • Juneau
    • Madison
    • Mayville
    • Mequon
    • Milwaukee Bay View
    • Milwaukee South
    • New Berlin
    • Oak Creek
    • Oconomowoc
    • Racine-Grove Ave.
    • Racine-Rapids Drive
    • Racine-Washington Ave.
    • Sussex
    • Waukesha
    • Waukesha Fox Run
    • Wauwatosa
    • West Allis
    • West Bend Main
    • West Milwaukee
    Night deposits will post the following business day. Please be aware that scheduled withdrawals may be posted prior to night deposit. For your convenience, many of our branches are open later during the week and on the weekends. You can see a complete listing of our locations and hours on our website.
  • FAQ

    Which services can be scheduled for an appointment?

    We now offer branch appointments for the following services:
    • Opening a checking, savings or certificate account
    • Opening a Health Savings Account (HSA) or Individual Retirement Account (IRA)
    • Opening a business account
    • Renewing a matured certificate
    • Meeting with an Investment Center Consultant
    • Signature Guarantee
    • Specialized Services - including notary services, account changes requiring documentation (marriage, death, divorce, POA, etc.), stop payments, disputes and other complex service-related items
    We also offer appointments over the telephone for additional questions and applying for a loan (Personal, Home Equity or Vehicle). Schedule an appointment today!

    Appointments with a Spanish-speaking associate are available at the following branches:
    • Cudahy
    • Franklin
    • Racine Grove
    • Racine Rapids
    • Racine Washington
    • West Allis
    • West Milwaukee
    • Milwaukee South
    Schedule appointment with a Spanish-speaking associate

    Appointments Regarding Home Loans Please note, that appointments with a Mortgage Loan Officer should be made by contacting the Loan Officer directly.