The easiest way to find your HELOC balance is by logging into Digital Banking or our mobile app. You can also contact us or visit one of our branches during regular business hours.

Your savings account can be accessed through your debit card with your PIN at an ATM machine or transaction at a store. If your debit card has been lost or stolen, please contact us immediately to report the card as lost or stolen. If you are calling outside of regular business hours, please call 877-805-2414.

HELOCs operate on a monthly billing cycle, similar to a credit card. The minimum payment is calculated at the beginning of each cycle, and that payment is due before the next cycle begins.

For example, let's say your due date is the first of the month, and we are in the month of March. The payment amount is calculated at the end of the business day on March 1, and that payment must be paid in full before the end of business day on April 1. At the end of the day on April 1, a new payment amount is calculated and that payment must be paid in full before the end of business day on May 1, and so on.

If a payment is not made on time, any unpaid amounts from the previous cycle are added to the current cycle's minimum payment amount. There are multiple ways to find out your payment amount and due date. You will receive a billing notice every month stating the minimum payment amount and when it is due. This will be mailed to you unless you are enrolled in eDocuments. The amount due and next due date can also be verified by viewing your account online through Digital Banking or by contacting us.

Most members can complete stop payment requests through Digital Banking using the steps below (please note that this might now apply to all business members).

• Log into Digital Banking.
• In the top navigation bar, hover over "Accounts" and select "Check Services."
• Select "New Stop Payment Request."
• Complete the stop payment request form.
• Check the "I Agree" box -Select "Submit Request."

You can also visit one of our branch locations or contact us for assistance. Our current stop payment fee will apply. Stop payment orders are valid for six months and must be renewed after that time period if you want the stop to remain in effect.

During regular business hours, please contact us. After hours, please call 877-805-2414. You can also report a lost or stolen debit card by sending us a secure message within Digital Banking or our mobile app.

Misplaced your card? Utilize Card Management via Digital Banking or our mobile app to lock your debit or credit card when lost or stolen, set spending limits, or even set location preferences.