Results for "how do I order a replacement card"

  • FAQ

    Do I have to be a current member to apply for a credit card?

    You do not have to be a current member to apply for a credit card. If approved, you will be asked to establish a membership by opening a $5 VIP Savings account before the card is ordered. This account will need to remain open throughout the time you have the credit card.
  • FAQ

    How can I view my credit card statement online?

    To view your credit card statement online, log in to Digital Banking. Find your credit card account on your dashboard, and click "View Transactions."
  • FAQ

    I forgot to log out of Digital Banking. How do I do that now?

    Once you close your browser, your Digital Banking session will be complete. For security reasons, your Digital Banking session will automatically timeout after a period of inactivity.
  • FAQ

    How do I cancel a transaction on my credit card?

    Once a transaction has been authorized on your card, we are not able to stop the charge from posting to your card. If you had set up a recurring charge on your credit card to pay for a service you wish to cancel, you should contact the company that is making the charge directly and request to cancel it.

    In Case of Fraud
    If you believe there is fraud on your card, call credit card customer service immediately to notify them of the fraud and have a new card issued. You can find the phone number on the back of your credit card or use the appropriate phone number listed below.

    Signature (Cash Back Visa® Only): 855-340-8778
    All other cards: 866-952-8199

    In Case of Dispute If you were charged incorrectly for an item or service, you should contact the merchant directly to resolve the issue. If the merchant is unwilling or unable to resolve the issue, you can call 866-952-8199 or write a letter of dispute regarding the specific transaction. Your letter should include:
    • Your name
    • The date you are writing
    • Your credit card account number
    • The date and amount of the transaction
    • The name of the merchant that processed the transaction
    • Your signature
    Mail your letter to the following address:
    Cardholder Services
    PO Box 183258
    Columbus, OH 43218-3258

    You must notify us of any error you're disputing within 60 days of the date that the first statement on which the charge appears was sent to you.
  • FAQ

    Why do I have a balance when I already paid my credit card in full?

    To verify what transactions occurred since your last payment you have 2 options:
    1. Log into Digital Banking and click on the name of your credit card.
    2. Call credit card customer service at 866-952-8199 or the number found on the back of your credit card.