Upon receiving your written authorization, including your signature, we can fax a copy of your statement to another company. Contact Us to request assistance with this request. Please include detailed instructions as to the statements you need sent as well as the recipient's name and fax number in the written request.

A fee will apply for each statement requested.

To access Phone Banking, you will need your Social Security Number and Phone Banking PIN. If you're using Phone Banking for the first time, enter your date of birth as a temporary PIN. This date must be entered as a two-digit month and a two-digit year. For example, January 1970, would be entered as 0-1-7-0.

If you notice an automatic withdrawal from your account that you do not recognize, contact us or visit one of our branches right away so we can look into the situation.

We take the security of our members' accounts very seriously. To protect our members from fraud and other forms of identity theft, we require picture identification to process transactions.

To update your name on your accounts, please visit any of our branches. You’ll need to provide two forms of identification—one from List A and one from List B:

List A (Proof of Name Change):

1. Certified marriage certificate
2. Certified divorce decree
3. Certified court order
4. Updated Social Security card with your new name

List B (Current Identification):

1. Valid, unexpired U.S. passport with your new name
2. Valid, unexpired state or military ID or driver’s license with your new name

You may also need to complete new signature cards to finalize the change. If you prefer, you can fax copies of the required documents along with a detailed, signed request. For our fax number, please visit our Contact Us page.