• FAQ

    Can I pay a small business with Zelle®

    Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Landmark Credit Union mobile app using just their email address or U.S. mobile number.

  • FAQ

    Can I use Zelle® internationally? 

    In order to use Zelle®, the sender and recipient's bank or credit union accounts must be based in the U.S.

  • FAQ

    Are there any fees to send money using Zelle®

    No, Landmark Credit Union does not charge any fees to use Zelle® in the Landmark Credit Union app.

    Your mobile carrier's messaging and data rates may apply.

  • FAQ

    What if I want to send money to someone whose bank or credit union doesn't offer Zelle®

    See a full list of participating banks and credit unions live with Zelle®

    As of March 31, 2025, all users must be enrolled through one of the more than 2,200 banks and credit unions that offer Zelle in order to send and receive money. You can find a full list of participating banks and credit unions live with Zelle at Zellepay.com. If their bank or credit union is not listed, we recommend you use another payment method at this time.

  • FAQ

    Can I reverse or cancel a payment?

    No, Zelle® payments cannot be reversed.

    You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact us for assistance with canceling the pending payment.

    If the person you sent money to has already enrolled with Zelle® through their bank or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

    If you sent money to the wrong person, please immediately contact us to determine what options are available.