You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment". If you do not see this option available, please contact us for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with Zelle^®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, immediately contact us.

You can view copies of your canceled checks within Digital Banking by clicking on the hyperlinked check number in your checking account history. You can print copies of the check images by using your browser's print function. Please note that you will not be able to view images of checks that were cleared at a Landmark branch or checks that were cleared by the payee electronically. Copies of canceled checks are typically available in Digital Banking for six months. If you need an older check image, please contact us.

Zelle^®is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor¹.

Since money is sent directly from your Landmark Credit Union account to another person's bank account within minutes¹, Zelle^® should only be used to send money to friends, family and others you trust.

If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle^®. These transactions are potentially high risk (just like sending cash to a person you don't know is high risk).

Neither Landmark Credit Union nor Zelle^® offers purchase protection for authorized payments made with Zelle^® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.  As a result, you should only send money to people and small businesses you trust.  Also, always ensure that you’ve used the correct email address or U.S. mobile number when sending money.