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COVID-19 Update: The latest information on branch services and financial assistance for consumers and businesses.

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COVID-19 Update

COVID-19 Update

As our state and local communities begin transitioning to the next phase of managing the COVID-19 pandemic, Landmark remains ready to serve and support our members. We continue to focus on providing members and local businesses with the assistance they need combined with a safe and convenient experience.

Landmark made the decision to close our lobbies and move to drive-thru only services in mid-March to help protect both our associates and your fellow members. We continue to offer an expanded array of services for those branches with drive-thru lanes. In moving to this way of doing business, we adjusted our policies to be more flexible and found new and creative ways to interact with our members.

These include:

  • Offering express drive-thru closings on some of our consumer loan products
  • Communicating and signing items completely electronically without the need to visit a branch
  • Leveraging technology and “no-contact” ways of doing business whenever possible

We know that times like these can be trying for both you and your families, especially when you may need in-person assistance. As we work on a phased approach to resume lobby services across all of our locations, we want to do so as safely as possible.

In our branches, we are currently installing protective shields in teller areas and offices, adding antibacterial wraps on common surfaces such as door handles, and restructuring in-person traffic with markings to allow for proper distancing. We will also monitor the number of members permitted inside at any given time.

While we work toward offering lobby services, we will continue to offer our expanded drive-thru services, enabling you to transact in a way that is convenient and comfortable for you.

Our robust online and mobile options are excellent alternatives for members wishing to continue to minimize their in-person interactions. We encourage you to continue to use those services and our drive-thrus for your needs both now and in the future.

We will continue to keep you updated and hope that you and your families continue to be safe and healthy.

Below is important information related to how we are continuing to support your everyday financial needs during these unprecedented times.

Online and Mobile Banking

Our robust Online and Mobile banking allow you to perform many account transactions without visiting a branch, including:

We encourage you to use these free services to access and manage your accounts anytime from anywhere.

Changes to Branch Service

As we consider how we can best maintain a safe and healthy work environment while also providing you with access to the financial services you need in these unprecedented times, we have decided our best course of action is to temporarily shift our branch operations to a drive-thru only model where possible. This is consistent with health experts’ advice to limit close personal contact with people whenever possible to slow the spread of COVID-19. We will re-open our branch lobby service based on public health conditions.

Temporarily Closed Branches

June 5 - Our West Allis Branch, at 9515 W National Avenue, is temporarily closed.

Branch Drive-Thru

Our branch drive-thru services remain open with normal business hours. Most of our branches also have a night deposit box. For drive-thru hours, visit our Branches & ATMs page.


You can visit an ATM at one of our 32 branches or one of the 5,000+ fee-free ATMs on the Alliance One Network.


Our Member Service team is here to help answer questions, including those regarding situations of financial hardship, at (262) 796-4500. We realize that you may experience a higher than normal wait time due to increased call volume and greatly appreciate your understanding.

Financial Assistance for Consumers

We are offering relief programs for all types of consumer loans to help members during the COVID-19 outbreak, including a suspension of foreclosures. Most programs are designed to defer your payments for at least three months if you are experiencing a COVID-19 related hardship.

Fill out the Payment Relief Form to get started. Once completed one of our associates will contact you to share the specific programs that are available.

You can also visit the Consumer Financial Protection Bureau (CFPB) website for additional information on CARES Act Assistance.

COVID-19 Loan1

This loan is available for a limited time exclusively for current members who are experiencing financial hardship directly related to the COVID-19 pandemic. You may be eligible for loans of $500 to $10,000. Funds borrowed will be transferred into your account after signing documents via email.

Term APR Pmt/$1,000
36 months 1.99% $28.64
24 months 1.99% $42.54
12 months 1.99% $84.23
Apply Now

Waived Account Fees

As of April 2020, we are temporarily suspending the following fees: excess withdrawal fees for Money Market and Savings accounts; early withdrawal fees for Certificates of Deposit and minimum balance fees for Money Market and Business Checking accounts. In addition, we are suspending the Direct Deposit requirement for our Premium Checking account.

Financial Assistance for Businesses

The CARES Act provides funding for SBA Paycheck Protection Program loans. These loans will help small businesses pay their employees and cover expenses like benefits, building rent or mortgage interest and utilities. We’ve partnered with Kabbage to help you access these critical funds.

Learn More

Your Funds are Safe at Landmark

Landmark Credit Union is federally insured by the NCUA, which means your deposits are safe. Visit for more information.

Economic Impact (Stimulus) Payments

As part of the CARES Act, Economic Impact (Stimulus) Payments will be made to eligible taxpayers and most payments will be distributed automatically with no action required. For more information, and to check the status of your payment, please visit the IRS Economic Impact Payments page.

Protecting Your Finances

During these uncertain times, the Consumer Financial Protection Bureau is offering helpful information and resources for you to protect and manage your finances. Additionally, be on the lookout for coronavirus scams perpetrated by unscrupulous people looking to take advantage of the current COVID-19 situation.

1 Loan program is available to qualified borrowers with a COVID-19-related financial hardship. Only Applicants who became members of Landmark no later than March 17, 2020 may be eligible. Borrower must be a current member of Landmark, cannot currently be in a bankruptcy proceeding or have any written off loans with Landmark Credit Union.  Loans and rates are subject to credit approval. Consumer loan rates based upon qualified credit.  Other terms and rates are available; some restrictions may apply. Rates and terms are subject to change.

Routing Number: 275079714
NCUA Equal Opportunity Housing
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