Book a branch lobby appointment for select services. Learn how to complete everyday transactions without leaving home. View COVID-19 resources for members.

COVID-19 Update

More Ways to Manage Your Landmark Membership

As we continue to focus on the health and safety of our members and associates, Landmark is evolving the ways in which we can best serve our members. From easy to use online and mobile offerings to a new method for booking branch lobby appointments for opening new accounts, complex transactions and other services, we’re ensuring there are many ways to meet your everyday financial needs. Please use the table below to determine the easiest way to perform specific transactions and services.

Service	How You Can Access
Cash & Checks
Deposit a Check	Mobile App Branch Drive-Thru Night Drop Box
Deposit Cash	Branch Drive-Thru Night Drop Box
Withdraw Cash	ATM Branch Drive-Thru
Cash a Check	Branch Drive-Thru
Loan & Account Services
Make a Loan Payment	Online & Mobile Banking Telephone Branch Drive-Thru Night Drop Box
Transfer Funds	Online & Mobile Banking ATM Telephone Branch Drive-Thru
Renew a Certificate	Branch Drive-Thru Telephone Branch Curbside Appointment
Apply for a Loan	Apply Online Telephone
Apply for a Home Mortgage	Apply Online Telephone
New Accounts
Open a New Account	Apply Online Branch Lobby Appointment Branch Curbside Appointment
Open a HSA or IRA	Branch Lobby Appointment
Open a Business Account	Branch Lobby Appointment
Other
Questions regarding other services and complex transactions	Telephone Appointment
Specialized Services (no coin service)	Branch Lobby Appointment
Access Safe Deposit Box	Branch Lobby Appointment
Signature Guarantee	Branch Lobby Appointment
Servicios en español Servicios en español (solamente disponibles en las sucursales de West Milwaukee y Milwaukee South) acceder a su caja de seguridad, obtener servicios especiales, abrir cuenta comercial o abrir cuenta de IRA o de HSA.	Cita en el lobby de la sucursal

Online and Mobile Banking

Our robust Online and Mobile banking allow you to perform many account transactions without visiting a branch, including:

Transfer Money Between Accounts
Make Loan and Credit Card Payments – Even from Non-Landmark Accounts
Easily Deposit Checks from your Mobile Device
Pay Your Bills with Bill Pay
Manage All of Your Accounts with Money Management
Avoid having to swipe or hand over your payment card when making purchases and use Mobile Payment

We encourage you to use these free services to access and manage your accounts anytime from anywhere.

ATMs

You can visit an ATM at one of our 32 branches or one of the 5,000+ fee-free ATMs on the Alliance One Network.

Branch Drive-Thru

Our branch drive-thru services remain open with normal business hours. Most of our branches also have a night deposit box. For drive-thru hours, visit our Branches & ATMs page.

Branch Curbside

Curbside service may be offered by appointment for: document signing, pick-up and drop-off, notary services, certificate renewals and replacement debit cards. When booking your appointment, you will be asked for the make, model, and color of your vehicle, so we can identify you when you arrive at your appointment time. Please read our guidelines prior to arriving for your appointment.

Branch Lobby – Limited Service by Appointment

If you need to open a new account, close a loan, access a safe deposit box or perform a complex transaction or service, please make an appointment to meet with a Landmark associate in one of our branch lobbies. Please read our guidelines prior to arriving for your appointment.

Telephone

Our Member Service team is here to help answer questions, including those regarding situations of financial hardship, at (262) 796-4500. We realize that you may experience a higher than normal wait time due to increased call volume and greatly appreciate your understanding.

Financial Assistance for Consumers

We are offering relief programs for all types of consumer loans to help members during the COVID-19 outbreak, including a suspension of foreclosures. Most programs are designed to defer your payments for at least three months if you are experiencing a COVID-19 related hardship.

Fill out the Payment Relief Form to get started. Once completed one of our associates will contact you to share the specific programs that are available.

You can also visit the Consumer Financial Protection Bureau (CFPB) website for additional information on CARES Act Assistance.

Waived Account Fees

We have temporarily suspended the following fees: excess withdrawal fees for Money Market and Savings accounts; most early withdrawal fees for Certificates and minimum balance fees for Money Market and Business Checking accounts. In addition, we have suspended the Direct Deposit requirement for our Premium Checking account.

Protecting Your Finances

Landmark Credit Union is federally insured by the NCUA, which means your deposits are safe. Visit NCUA.gov for more information.

During these uncertain times, the Consumer Financial Protection Bureau is offering helpful information and resources for you to protect and manage your finances. Additionally, be on the lookout for coronavirus scams perpetrated by unscrupulous people looking to take advantage of the current COVID-19 situation.