Receiving suspicious requests?

A 3-Step Guide on Phishing: Detect. Prevent. Report.

Scammers are becoming more and more creative and targeting individuals at a rapid pace. If you or a loved one has been affected by one of the many types of scams out there, you know how damaging it can be. Staying up to date on common scams is more important than ever. As a community, we need to look out for each other. To help keep your finances safe, we outlined a way for you to report a phishing attempt. Stay informed and use our resources to keep your money safe.

No matter what tactic they use, all scammers are trying to accomplish the same goal: to obtain your personal and confidential information for fraudulent use. The following steps are a great way to identify, report and eliminate the risk of you falling victim to a scam. There are additional steps you can take if you have clicked a link or feel you have already been tricked. Keep these tips and tricks in mind as it could help you or someone you care about in the future.

Step 1: Detect Phishing

You may have received a text, email or phone call asking you to enter personal information or click on a link. Be skeptical! There is a high chance that these messages are from a scammer trying to collect your information. Landmark and other reputable institutions will never send you an unprompted message or call asking you to provide personal information. Important tips to remember:

We never send you an unsolicited message asking for your username, password, Social Security Number or PIN.
Look out for suspicious links in emails, social media messages and texts that ask for the information above.
When in doubt, stop and contact us. Chat with us online, send us a secure message through our Digital Banking app or call us at (262) 796-4500.

Examples of Phishing Scam Texts

Below are some samples of recent phishing scams. Report suspected phishing messages like the samples below, to Landmark's Security Team.

Debit Collection

A text or email phishing attempt to state a debit posted to your account. Do not click the link!

Suspended Account

A text or email phishing attempt that notifies you of suspended activity or unusual behavior on your account. Do not click the link!

Debit Pin Number Change

A text or email phishing attempt that asks you to change your debit card pin number on your account. Do not click the link!

Step 2: Prevent Fraud

A great way to add a roadblock on a scammer’s path is with multi-factor authentication. This adds an extra layer of security by requiring a two-step process to verify your identity, so hackers can’t access your account with a password alone.

Landmark members can setup two-factor authentication in Digital Banking.

Know Common Scams

Scammers may try to impersonate a government agency or even a loved one to gain access to your account. Use Landmark resources, stay up to date on the most common types of scams so you can recognize them right away.

Cyber Security Resources

When it comes to your financial protection, Landmark is on the lookout. We have free educational materials as well as cyber security videos and resources to help you learn more.

Step 3: Report Phishing & Fraud

Worried that a link you clicked on may be a scam? If you’re worried you may have fallen victim to a scam, follow these steps to prevent additional issues.

Refrain from any continued interaction with the scammer.
Do not give out any additional personal information or money.
Gather all the information you know about the scam so you can report it clearly.
Run a security scan on your devices and delete anything identified as a problem, or contact your service provider for assistance.
Change the username and password of the affected account.
Report the scam to your financial institution. Use Landmark’s phishing reporting tool.