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Book a branch lobby appointment for select services. Learn how to complete everyday transactions without leaving home. View COVID-19 resources for members.

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Preparing for your visit

Things to Know for Your Appointment

Please view our guidelines prior to arriving for your appointment. A mask and proper ID are required for all branch lobby and curbside services. If you are feeling ill in any way, please reschedule your appointment.

Branch Lobby Appointment

When you arrive for your appointment, please note the following:

  • Come to the front entrance wearing a mask or face covering and your ID ready
  • A branch associate will welcome you and verify your ID
  • The associate may ask you to remove or lower your mask to verify your identity
  • The associate will welcome you into the branch, maintaining appropriate social distancing
  • Once inside the lobby, the associate will direct you to an office where you’ll be seated behind a plexiglass safety barrier

Please note only those parties/signers involved in the transaction may enter.

Branch Curbside Appointment

When you arrive for your appointment, please note the following:

  • Pull into a parking spot directly outside the main entrance and please wear a mask
  • At your appointed time, a branch associate will come to your car and ask to see your ID
  • The associate may ask you to remove or lower your mask to verify your ID
  • Using a clipboard, the associate will provide or request the required documents along with a complimentary Landmark pen.
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