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Preparing for your visit

Things to Know for Your Appointment

Please read our guidelines prior to arriving for your appointment. A proper ID is required for all branch lobby and curbside services. Inside our branches, we strongly encourage all visitors to wear face coverings. If you are feeling ill in any way, please reschedule your appointment.

Branch Lobby Appointment

What to expect when you arrive for your appointment:

  • Please enter the lobby with your ID handy (you do not need to wait outside). We strongly encourage all visitors to wear face coverings.
  • A branch associate will welcome you and check your ID. The associate may ask you to remove or lower your mask to verify identity.
  • You will be guided to the appropriate office and seated behind a plexiglass safety barrier.

Branch Curbside Appointment

When you arrive for your appointment, please note the following:

  • Pull into a parking spot directly outside the main entrance.
  • At your appointed time, a branch associate will come to your car and ask to see your ID.
  • If you have a mask on, the associate may ask you to remove or lower it to verify your identity.
  • Using a clipboard, the associate will provide or request the required documents along with a complimentary Landmark pen.
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